Forgot your password?

Lost your password? Please enter your email address. We will send your password.

Error message here!

Back to log-in

Close

TERMS OF USE

Terms of Use

Before availing the services at Maintdrop, we suggest you to have a read through our terms of use. Please read it carefully because it will give you full information on the terms of use, privacy policies, code of conduct and more about the website. By availing any of the services, it will be considered that you accept all the terms and conditions of the website.

 You can communicate with us through the website and post content on it by writing a review, rating the services or mailing your feedback and suggestions to us. By indulging in any such activity, we will consider that you abide by the terms of use of Maintdrop.com. If you do not agree or find the terms of use stringent to follow, please do not use any services of Maintdrop. It may further be noticed that the terms may be revised, modified or amended from time to time without any notice to the users.  Your continued usage of the website will signify your compliance with the revised/ modified or amended policies.

 

Maintdrop.com is available accors 12 cities in India [Ranchi, Jamshedpur, Mumbai, Bengaluru, New Delhi, Hyderabad, Vishakapattanam, Pune, Surat, Ahmedabadh, Kolkatta, Chandigarh] as of now but is soon expanding to other cities too. If you do not find us in your city, we will be unable to render our services in your area. The products and services are not meant for you and we suggest that you should leave the site immediately.

Account

Maintdrop will ask you to make an account for yourself. Once you make that account, all your personal details will be stored in it and will be used when you avail any of the services. It is therefore requested to furbish true and correct information in the registration page so that we can serve you in the best possible manner. The account username and password will be given by you and we do not save your passwords anywhere. Therefore keeping the credentials safe and secure will be your responsibility.

We request you to immediately inform us if your account is being misused by any unauthorized person. Maintdrop will not be liable for any loss incurred if your account is hacked and is being misused. Incase, this causes any inconvenience to the website, parent company, partners or any other users, we reserve the right to demand compensation from you or take legal action against you. 

 

We would also request you to never use any others account for booking any service. The service provider will consider bookings from your account, therefore making that account liable for all that is being done from the account.  Maintdrop.com might fine you or take any legal action against you for illicitly accessing someone elses account. 

 User responsibilities specific to service seekers & providers:

·         Maintdrop.com only serves as a neutral platform for service seekers and service providers.

·         Maintdrop.com conducts background checks of all the service providers, but we do not take any responsibility for the accuracy or reliability of the verification of the providers or any information on the Service.

·         Neither Maintdrop.com nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any service provider of the service. Maintdrop.com and its affiliates and licensors will not be liable for any claim, injury or damage arising in connection with your use of the service.

·         Though Maintdrop.com conducts a background check on the service providers, but it is requested that the service seekers make a careful choice in choosing the service provider. The website/company will not be liable for actions by both the parties. 

·         In case of any dispute between the service seeker and provider, the Company/Maintdrop.com, its directors, officers, employees, executives and consultants from claims, demands and damages (actual and consequential) of every kind or nature will not be involved in any manner. The website or company bears no liability for any loss or damage incurring to you from any such transaction.

·         We only serve as a platform for making service providers and service seekers. Once there is a requirement of any job, we shortlist the job providers for that particular task. But it may be noted that the service provider will reach out to you at his/her own discretion. Maintdrop.com does not endorse or recommend any service provider’s service in particular.

·         The transaction will be done solely between service seekers and providers. If case the service seeker does not make the payment, Maintdrop does not take any liability to make payment on his/her behalf. We do not give any warranty on part of the seeker.

·         There is a space for rating and reviewing the services of providers. It also includes a rating system where both the parties are able to rate and review each other.

·         The rating will be studied after a fixed period of time and regular offenders from both ends shall be barred from using services of Maintdrop.com at its sole discretion.

·         You will be responsible for choosing the service provider from the list we suggest. You will be solely responsible for your interactions with other users of the website, your selection of a service seeker or service provider.

·         The service providers are a part of the company on contract and are not permanently hired by the management.

·         The prepaid transactions must be paid through the Maintdrop.com Web Service. Any payments made by other gateways not mentioned on the website will not be a concern of Maintdrop.com. Any cash payments outside of the mentioned Maintdrop.com Web Service are NOT subject to refunds.

·         The charges mentioned on the site are for services only and doesnt include cost for replacements/parts or spare parts/warranties/guarantees/ consumables and other supplies including gas filling/refilling/recharging/re-fuelling,if required and hence Maintdrop Dotcom Pvt. Ltd. will not entertain any disputes arising in this matter.

·         Any reimbursement expenses that are incurred by a Maintdrop service provider in connection with the completion of a Service may, however, be paid in cash offline or through the Maintdrop.com Web Service.

·         Maintdrop Service seekers are obligated to pay for the services of the Service, after any discount or offer, if applicable. Maintdrop Service seekers have the option to pay before or after seeking the expenses.

·         For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, Maintdrop.com will charge your credit card according to the amount agreed upon between you and Maintdrop.com for the use of the services of the Service, and you hereby authorize us to charge your credit card for such amounts. Maintdrop.com retains the right, in its sole discretion, to place a hold on any payment for a completed Service transaction.

·         No refunds or credits will be provided once the Maintdrop Service seekers credit card has been charged. At Maintdrop.coms sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Maintdrop.com.

·         While Maintdrop.com will make sure it doesnt leak any personal information and ensure security of your credit and debit cards information, it disclaims any liability for damage caused.  

·         By choosing the services of Maintdrop, you will be liable for all transaction taxes on the services provided under this Agreement.

 

·         The Service request by you shall be for your personal, non-commercial use only.

 Money Back Guarantee

Is a seal of confidence we have in our service quality. However, sometimes, things do wrong, inspite of the best efforts put in. For rare circumstances such as these, if and only if the issue is brought to our notice, within 48 hours of the event taking place, we are committed to full reimbursement of the service charge amount billed to you, at the maximum. 

But before that, we reserve the right to explore the opportunity of setting things right before agreeing to reimburse, the final decision for which, rests solely with Maintdrop.

 User Published Content and Permission to Use It

Any content published on the website by you can be used, reproduced, displayed, distributed or promoted by the company. By submitting any content including photographs, videos and text on our website, you are giving us the permission to publish it on our website and third party websites for our promotion purpose. It may be noted that your personal information will not be displayed anywhere without your prior permission.

However, you shall be solely responsible if any content, material, photographs or text is found to be defamatory or derogative or pornographic or violent or hurting the religious or cultural or social or political sentiment, the consequences whereof shall be to your cost. You are solely responsible for any content that you submit or post on Maintdrop.com. You may not post or submit any content that is defamatory, sexually explicit, derogatory to any caste.

We are not liable to post any of your content on our website. If the content submitted by you on the website is objectionable and fails to abide by the rules and terms and use of the website, we reserve the right to delete it and take strict actions of barring you from use of the website. CopyrightMaintdrop.com is protected by copyright, trademark, patent, IPR and other laws of the sovereign republic of India. You are not permitted to infringe on our copyright in any format, inclusive but not limited to use of our logo, domain name or content. We are not strictly liable to use and publish your submitted content i.e. reviews, feedback and suggestions and can be used unconditionally at our own discretion without any compulsion and commitment from your end.

Use of your personal detail: Our executives have the right to call/ message you on the number and mail address shared by you unless requested by you. The company also holds the right to update and inform its users about new offers and services through email and SMS.

Areas of operation: Currently we operate in Delhi, Mumbai, Ranchi and Jamshedpur, but we are soon expanding and coming to other cities too. If the website does not cater services to your city, we request you to discontinue the use of this website. If we do not provide services to your city, we shall not be liable for any deal done between you and the service provider.  

Rescheduling and Cancellation Policy

 

To avoid cancellation charges (5% of total order) please reschedule or cancel the order 48 hours before the scheduled time.

Cancellation Policy

 

  • Your service request may be rescheduled or cancelled anytime online through Maintdrop platform (web/app)
  • The cancellation charges will be 5% of the total order value.
  • If service request is cancelled 48 hours before the scheduled service time, the cancellation charges will NOT be applicable. If the service is cancelled after this, customer is liable to pay the cancellation charges
  • If the order is booked within 48 hours of scheduled service appointment, then cancellation charges will be applicable anyways
  • If the service is cancelled from Maintdrop end, then the cancellation charges will NOT be applicable
  • Due to any unforeseen circumstances or internal reasons, Maintdrop reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the visit is cancelled by the service professional then customer is NOT liable to pay cancellation charge